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    1. 學英語-英語口語-英語作文-英語翻譯-自學英語-免費英語學習網

      進入客房的10步驟(酒店英語)

      leafer

      Entering the Guestroom(UK STANDARD)

      Procedures

      Step1
      Check the room status.
      檢查房屋狀態

      Step2
      Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door.
      檢查有無‘請勿打擾’的標牌。如果有,不要敲門。

      Step3
      Announce presence. Knock firmly and say ‘Housekeeping’. Do not use a key to knock on the door.
      通知客人,沉穩地敲門并通報‘客房服務’。不能用鑰匙敲門。

      Step4
      Wait for a response. If you do not hear an answer, knock again and repeat ‘Housekeeping’.
      等待答復,如果沒有回答,重復步驟3。

      Step5
      Wait a second time for a response. If you still do not receive an answer open the door slightly and repeat ‘Housekeeping’.
      再次等待答復。如果仍舊沒有回答,輕輕的開門并通報‘客房服務’。

      Step6
      If the guest is asleep or in the bathroom, leave quietly and close the door.
      如果客人正在睡覺或在浴室,安靜離開并關上門。

      Step7
      If the guest is awake but dressing, excuse yourself, leave, and close the door.
      如果客人剛醒,沒有或正在穿衣,立即道歉,離開并關門。

      Step8
      If the guest answers your knock, ask when you may clean the room.
      如果客人回應,向客人詢問可以進行客房服務的時間。

      Step9
      In the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning.
      如果房間沒人,將服務車停在門前,保持房門打開。開始客房清潔。

      Step10
      If the guest returns while you are cleaning, offer to finish later. Ask to see the guest’s room key to verify that the key and room numbers match.
      如果中途客人返回,停止工作,詢問可以服務的時間并準備離開。(一般視情況而定)。
      離開前,要求客人出示與客房號相符的鑰匙卡。


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