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    1. 學英語-英語口語-英語作文-英語翻譯-自學英語-免費英語學習網


      1-1 A long distance call reservationScence: Henry Bellow(B) and Margaret Bellow, an American couple, are going to spend their holidays in China. Now Mr Bellow is making a reservation at XX Hotel in Shanghai through a long distance call.Reservationist(R): Shanghai XX Hotel.Reservation Desk.Can I help you?B: I'm calling from New York. I'd like to reserve a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and deluxe suites in Japanses,British,Roman,French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No ,thanks.R: Can you give me your name ,please,sir?B: Henry Bellow.B-E-L-L-O-W.R: Thank you, Mr Bellow. And your arrival and departure dates?B: From May 26th to May 29th.Am I correct,Mr Bellow?R: Very well, Mr Bellow. A Brithsh suite without breakfast from May 26th to May 29th. Am I correct,Mr Bellow?B: Yes,thank you.One more thing,could you tell me how to guarantee my resrvation?R: I'll just need your credit card number ,and I'll take care of the rest.B: AE card .NO.1734,4018,2273,1868.R: Thank you ,Mr Bellow. you'll be expected to be here then.B; That's fine. Thank you,madam.good-bye.R: good-bye.1-1 長途電話的預訂場景: 一對美國夫婦HENRY和MARGART BELL準備到中國度假,BELLOW先生通過長途電話向上海某酒店訂房.R:上海XX酒店,預訂處,有什么需要幫助嗎?B:我這是紐約,想在你們酒店訂一間房.R:先生想要什么類型的房間?我們有單人間,雙人間,還有日式、英式、法式、羅馬式和總統套房.B:英式的.R:需要含早餐嗎?B:不,謝謝.R:先生,能告訴我你的名字嗎?B:HENRY BELLOW.B-E-L-L-O-W.R:BELLOW先生謝謝你.那么你到達和離開的日期是?B:5月26日至29日.R:好的.一間從5月26日至29日的英式套房,不需要含早餐,對嗎,BELLOW先生?B:是的,謝謝.還有一件事,你能告訴我怎樣能保證我的預訂嗎?R:我需要你的信用卡號,然后,我們會妥善的做好記錄B:AE卡號是1734401822731868R:謝謝你BELLOW先生,期待你的到來.B:好的,女士謝謝你.再見R:再見1-2 A Group ReservationScene: The telephone rings .The Reservationist answers the phone.R:Reservations,May I help you?Client(C):Yes ,The American People-to-people Education Delegation will be visiting Shanghai at the end of this month.I'd like to reserve 10 double rooms with twin beds for five days.R:For which dates?C:For May 23rd,24th,...and 27th.R:One more moment please,sir. (The reservationist checks to the list.) Yes,we can confirm 10rooms for five days.C:Thank you .Is there a special rate for a group reservation?R;yes,there is a 10 per cent discount.C:That's fine.R:By the way, how will they be getting to Shanghai?Will they be coming by air ?C:Yes.R:Could you give me the flight number,please,in caxe the plane's late?C:Oh ,sorry. I don't know the flight number,but I'll let you know by phone tomorrow.R:Thank you ,sir.C:Oh,yes. According to the program,they'll have a meeting on the 25th.Have you got a big conference hall?R:Yes,sir.we have a very nice multi-function hall1-2 團隊預訂場景:電話鈴響了,接待員接收電話.R:預訂處,有什么需要幫忙嗎?C:是的,這個月有個美國民間教育代表團將到上海參觀,我想訂10間有有單人床的雙人間,5天.R:什么時候?C:五月的23號,24號,....27號.R:先生請稍等一下(接待員查了一下預訂單) 沒問題,我們能接下5天的10間房.C:謝謝.團隊預訂有優惠嗎?R:是的,我們可以優惠10%.C:不錯.R:順便說一下,他們怎么來上海?是乘飛機嗎?C:是的.R:以免萬一飛機誤點,能告訴我航班號嗎?C:不好意思,我不清楚,不過明天我可以打電話告訴你.R:太謝謝了,先生.C:哦,對了,根據行程,他們在25號有個會議,你們有大會議室嗎?R:是的先生,我們有個很漂亮的多功能廳.1-3 A Face-to-face ReservationScene:The receptionist receives a client.R:Can I help you,sir?C:I'd like to book a single room with shower for Mr George Smith.He plans to arrive on the 20th of this month.R:How long will he be staying?|C:I don't know,but it could be anything from seven to ten days.R:Then we can only confirm a room from the 20th to the 27th.I'm afraid we won't be able to guarantee him a room after the 27th.We usually have high occupancies in the peak seasons.C:What if there isn't any room then?R:Don't worry,sir. We can either put him on a waiting list or find him a room in a nearby hltel.C:I see,one more thing,Mr Smith is handicapped.Do you have facilities for the handicapped?R:Yes,sir. We have special bedrooms which all have a wide door into the bathroom with appropriate washing and toilet facilities. Besides,there're no steps between the street and the entrance to the hotel.There is a special lift from the car park to the 1st floor,and lifts are all wide enough to take a wheelchair.C:Fine,how much do you charge for a single room for the handicapped?R:For one night,the hotel cost would be 200 yuan.How will he be paying ,sir?C:His company will cover all the expenses. We'll send you a check right away.R:Thank you,sir.C:Thank you,good-bye.1-3 面對面的預訂場景:預訂員接待了一位顧客.R:有什么能為你做的,先生?C:我想為SMITH先生訂一間帶沐浴房的單人間.我會在這個月的20號飛過來.R:他想預留多久?C:我不清楚,但是我想他可以會呆7到10天.R:我們只能確定20--27號的一間單人房.恐怕我們不能保證27號以后的房間.在旺季時我們的客房率通常都很高.C:那如果沒有其他的房間怎么辦?R:先生不要擔心.我們會給他盡量的留房,實在不行的話我們也會為他找一間附近的房間.C:我知道了,還有一件事,SMITH先生是一位殘疾人士.你們有為殘疾人士準備的設施嗎?R:是的,先生.我們有適合他們衛浴的房間.除此之外,從街面到酒店入口沒有臺階相隔.停車場也有直接到1樓的電梯,并且還準備了輪椅.C:好的,那這房間的費用是多少呢?R:200元一晚.他的付款方式是?C:他的公司將替他承擔所有的費用.我們將與你辦好手續.R:謝謝,先生C:謝謝,再見


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